Privacy policy

Version: 1.0
Last updated: November 2025

Company: AOKI Matcha
Website: www.aokimatcha.nl
Email: info@aokimatcha.nl
Chamber of Commerce (KvK): 84417609
VAT: NL003962297B92
Registered address: Available upon request (as registered with the Chamber of Commerce)

1. Introduction

AOKI Matcha respects the privacy of all visitors, customers, and users of its website.
We ensure that all personal information you provide to us is treated confidentially.
This privacy policy has been prepared in accordance with the General Data Protection Regulation (GDPR).

2. Personal data we process

AOKI Matcha processes personal data that you provide when placing an order, signing up for our newsletter, or contacting customer support.

We process, among others, the following data:

First and last name
Address details
Email address
Phone number (optional)
Payment details (processed securely via Stripe)
IP address and order history
Website and browsing behaviour (anonymously analysed via tools such as Google Analytics)

3. Purposes of data processing

We use your personal data solely for the following purposes:

Order processing – to process orders, receive payments, and deliver products.
Customer service – to answer questions and provide support.
Email communication – to send order confirmations and updates.
Marketing (with consent) – to inform you about new products or promotions.
Legal obligations – to comply with accounting and tax requirements.

4. Retention period

AOKI Matcha does not keep personal data longer than necessary for the purposes mentioned above.
Administrative records are retained for a maximum of 7 years in accordance with Dutch tax legislation.

5. Sharing of personal data

AOKI Matcha never sells your personal data to third parties.
We only share data with partners essential to our business operations:

Payment processing: Stripe (Shopify Payments)
Webshop hosting: Shopify Inc.
Logistics: PostNL
Marketing & analytics: Google Analytics, Meta Pixel, Klaviyo, Shopify Email, Google Ads

All partners process personal data in compliance with the GDPR and have implemented appropriate security measures.

6. Cookies

Our website uses cookies to improve user experience.

Cookies are used for:

Functional purposes (shopping cart, login, language preferences)
Analytical purposes (Google Analytics)
Marketing purposes (Meta Pixel, Google Ads)

When visiting our website for the first time, you can manage your cookie preferences via the cookie banner.

7. Data security

AOKI Matcha takes appropriate technical and organisational measures to prevent misuse, loss, or unauthorized access.

The website uses SSL encryption (https://).
All data is stored on secure Shopify servers.
Payment information is processed exclusively by Stripe, which complies with PCI-DSS security standards.

8. Rights of data subjects

You have the right to:

Request access to your personal data
Correct incorrect information
Request deletion of your data (“right to be forgotten”)
Restrict processing or object to marketing activities

Requests can be submitted via info@aokimatcha.nl.
We respond within 14 days.

9. Minors

Our products are suitable for all ages.
However, AOKI Matcha does not specifically target minors and does not process personal data of individuals under 16 years old without parental or guardian consent.

10. Changes to this privacy policy

AOKI Matcha reserves the right to update this privacy policy at any time.
The most current version will always be available on www.aokimatcha.nl.

11. Contact

Email: info@aokimatcha.nl
Website: www.aokimatcha.nl
Registered address: Available upon request (as registered with the Chamber of Commerce)
KvK: 84417609
VAT: NL003962297B92